Support Policy Page

--- MASTER THE BASICS OF DROPSHIPPING ---

Understand that dropshipping is a low-risk business model that requires strategic planning and effort to succeed. You don’t hold inventory, but you are responsible for ensuring customer satisfaction. Familiarize yourself with RAJABAZAR MARKET user-friendly platform, which handles inventory synchronization, order tracking, and payouts.


Pro Tip: Spend time exploring RAJABAZAR MARKET FAQs, User Guidelines, and Learning Library before diving in to avoid newbie mistakes.


--- CHOOSE A WINNING PRODUCT NICHE ---

Focus on a niche that balances demand and competition. Look for products that solve specific problems or cater to trending needs in Pakistan.
Actionable Steps:

Use RAJABAZAR MARKET product search tools to identify hot-selling products.
- Validate the demand by checking local social media trends or WhatsApp/Facebook group discussions
- Always have a plan to rotate or refresh your catalog as trends shift

--- VERIFY CUSTOMER INFORMATION TO MINIMIZE RETURNS ---


To reduce returns, take the time to double-check customer details before processing orders.

Actionable Steps:
- Call or message the customer to confirm their shipping address and contact number
- Use COD (Cash on Delivery) responsibly by asking for a small advance payment (e.g., 10%-20%) to filter serious buyers from window shoppers.
- Monitor order tracking and keep customers updated to build trust

Pro Tip: Build a script for confirmation calls to keep it professional and quick.

--- SET REALISTIC SHIPPING EXPECTATIONS ---

Avoid misunderstandings by clearly communicating shipping timelines and policies to your customers. Many dropshipping complaints stem from unmet delivery expectations.


Actionable Steps:

- Use RAJABAZAR MARKET real-time shipping tracker to provide customers with accurate delivery updates

- Add a “Delivery Times” section on your store to transparently explain how long deliveries may take, especially for remote areas


--- OPTIMIZE PRICING AND PROFIT MARGIN ---

Don’t just price competitively—price smartly. Your pricing should cover marketing expenses, operational costs, and still leave room for profit.


Actionable Steps:

- Use RAJA BAZAR MARKET pricing calculator to determine the ideal profit margin for each product

- Consider bundling products or offering discounts to increase average order value (AOV)


Pro Tip: Test different price points using A/B testing on ads to see what resonates best with your audience.


--- CREATE IRRESISTIBLE PRODUCT LISTINGS ---

Product listings are the heart of your store. They should not only inform but also persuade.

Actionable Steps:
- Use high-quality images from RAJABAZAR MARKET website or create custom visuals.
- Write clear and concise descriptions highlighting benefits, features, and uses.
- Avoid exaggerations that may lead to unrealistic expectations.

Pro Tip: Add product review sections and showcase testimonials to build trust.

--- IMPLEMENT A CLEAR RETURN AND REFUND POLICY ---

Define a straightforward return and refund policy to handle customer issues effectively while protecting your business.

Actionable Steps:
- Clearly mention the conditions under which returns are accepted (e.g., damaged items)
- Use RAJABAZAR MARKET customer support tools to handle disputes efficiently and maintain goodwill

Pro Tip: Offer store credits for returns instead of direct refunds to retain customers


--- LEVERAGE SOCIAL MEDIA AND INFLUENCER MARKETING ---

Social media is a cost-effective way to generate traffic and build your brand.

Actionable Steps:
- Use Facebook and Instagram ads to target audiences based on location, age, and interests
- Collaborate with local influencers or content creators to promote your products

Pro Tip: Offer limited-time discounts or free shipping to create urgency in your campaigns.

--- PROVIDE STELLAR CUSTOMER SUPPORT ---

Excellent customer service builds trust and encourages repeat sales.

Actionable Steps:
- Respond to customer inquiries within 24 hours.
- Use RAJABAZAR MARKET ticketing system to manage customer queries professionally.

Pro Tip: Personalize your messages with the customer’s name and order details to make them feel valued.

--- ANALYZE, OPTIMIZE, AND SCALE ---

Regularly review your store’s performance to identify areas of improvement.

Actionable Steps:
- Use RAJABAZAR MARKET analytics dashboard to track sales, profits, and popular products
- Test different ad strategies, product descriptions, and promotional offers

Pro Tip: Once you find a winning product, invest in scaling it by increasing ad budgets or expanding your marketing efforts.